[Matt Day, Gile Turner, and Natalia Drozdiak | Bloomberg] Tens of millions of people use smart speakers and their voice software to play games, find music or trawl for trivia. Millions more are reluctant to invite the devices and their powerful microphones into their homes out of concern that someone might be listening.
Sometimes, someone is.
Amazon.com Inc. employs thousands of people around the world to help improve the Alexa digital assistant powering its line of Echo speakers. The team listens to voice recordings captured in Echo owners’ homes and offices. The recordings are transcribed, annotated and then fed back into the software as part of an effort to eliminate gaps in Alexa’s understanding of human speech and help it better respond to commands.
The Alexa voice review process, described by seven people who have worked on the program, highlights the often-overlooked human role in training software algorithms. In marketing materials Amazon says Alexa “lives in the cloud and is always getting smarter.” But like many software tools built to learn from experience, humans are doing some of the teaching.
The team comprises a mix of contractors and full-time Amazon employees who work in outposts from Boston to Costa Rica, India and Romania, according to the people, who signed nondisclosure agreements barring them from speaking publicly about the program. They work nine hours a day, with each reviewer parsing as many as 1,000 audio clips per shift, according to two workers based at Amazon’s Bucharest office, which takes up the top three floors of the Globalworth building in the Romanian capital’s up-and-coming Pipera district. The modern facility stands out amid the crumbling infrastructure and bears no exterior sign advertising Amazon’s presence.
The work is mostly mundane. One worker in Boston said he mined accumulated voice data for specific utterances such as “Taylor Swift” and annotated them to indicate the searcher meant the musical artist. Occasionally the listeners pick up things Echo owners likely would rather stay private: a woman singing badly off key in the shower, say, or a child screaming for help. The teams use internal chat rooms to share files when they need help parsing a muddled word—or come across an amusing recording.
Sometimes they hear recordings they find upsetting, or possibly criminal. Two of the workers said they picked up what they believe was a sexual assault. When something like that happens, they may share the experience in the internal chat room as a way of relieving stress. Amazon says it has procedures in place for workers to follow when they hear something distressing, but two Romania-based employees said that, after requesting guidance for such cases, they were told it wasn’t Amazon’s job to interfere.
Continue reading here.
[Editor’s Note: This article was written by Matt Day, Giles Turner, and Natalia Drozdiak and originally published at Bloomberg. Title changed by P&P.]
A CALL TO ACTION
Bringing you discernment news and commentary from a biblical, polemical perspective means it is tough out there on social media. We’re constantly getting kneecapped and constrained by tech companies who find our fidelity to the scripture and pursuit of truth to be intolerable, resulting in our reach being severely throttled.
For this reason, we ask you please consider supporting us a few different ways. The first, by liking and following our new Facebook page, our home where we share new posts and interact with our members. The second, by following and retweeting our Twitter page. The third, by signing up for our newsletter below.
And last, through direct support. You can catch our free weekly episodes of the Polemics Report by subscribing at BTWN. If you like what you hear and desire to hear more, you can get the VIP full-length version for only $5.95 per month on Patreon. Also, you get other freebies for additional monthly pledges.
Subscribe to us on Patreon here and support our ministry.
Stay informed. Subscribe Today.
When you subscribe, please add firstname.lastname@example.org to your contacts to ensure that your newsletter doesn’t go into your spam folder.
Enter your email address below…